Privacy Policy
P-HAM Inc. (hereinafter referred to as "the Company") establishes the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of personal information acquired through the accommodation reservation service "Dynamic Japan Travel" (hereinafter referred to as "the Service") operated by the Company.
Business Operator Information
Company Name: P-HAM Inc.
Address: Central Higashi Ginza 517, 2-15-15 Tsukiji, Chuo-ku, Tokyo 104-0045, Japan
Representative: Mitsutaka Hoshihara
Contact: contact[at]d-japantravel.com
*Telephone number will be disclosed upon request via email only.
Personal Information Collected
The Company collects the following personal information in connection with the provision of the Service:
- Reservation details (including the name, contact details, address, nationality, check-in and check-out dates, number of guests, and other information required by the accommodation facility for both the booking representative and accompanying guests)
- Contact information such as phone number, email address, and home address
- Credit card information (processed via payment service providers including Stripe, Inc. (USA); the Company does not retain card numbers or security codes)
- Internet usage environment information (including IP address, browser information, device information, OS information, etc.)
- Reservation history, usage history, and inquiry history
- Access logs and cookies collected through tools such as Google Analytics
Purpose of Use of Personal Information
The Company will use the collected personal information for the following purposes:
- To process accommodation reservations, manage bookings, send confirmation notifications, and support the performance of accommodation contracts
- To provide necessary information to payment processors including Stripe, Inc. (USA) for purposes of identity verification (KYC), fraud detection, payment processing, and settlement
- To detect and prevent fraudulent use, improve security, and resolve service-related incidents
- To respond to inquiries and provide customer support
- To improve services, develop new services, and conduct marketing and advertising activities
- To analyze service usage using tools such as Google Analytics (only in forms that cannot identify individuals)
- To comply with applicable laws, regulations, and governmental or judicial requests
- To allow accommodation facilities to use the information for fulfilling accommodation contracts, customer support, booking management, emergency contact, marketing, and advertising
- *Please note that the Service merely provides a reservation platform, and accommodation contracts are directly concluded between the user and the accommodation facility.
- *All collected information will be provided to the relevant accommodation facilities and used according to each facility's privacy policy. The Company is not responsible for the use and management of information by the accommodation facilities.
Provision to Third Parties
The Company may provide personal information to third parties as follows:
- Provision to payment service providers such as Stripe, Inc. (USA) for identity verification, fraud detection, payment processing, and settlement. Such data may be transferred to countries outside Japan, such as the United States. The Company does not guarantee that the data protection level in the recipient country is equivalent to that of Japan. Users agree to such overseas data transfers.
- Provision to credit card companies for fraud prevention, credit assessment, and payment processing
- Provision to contractors for reservation management, payment processing, system maintenance, customer support, etc., under appropriate contracts that require personal information management
- Provision to accommodation facilities and their contractors (including payment processors, cleaning services, concierge services, etc.) for purposes of fulfilling accommodation contracts, customer support, booking management, emergency contact, marketing, and advertising. The Company is not responsible for the information management of accommodation facilities
- Provision in response to lawful requests from governmental agencies, courts, police, etc.
Use of Cookies and Access Analysis
The Company uses tools such as Google Analytics provided by Google LLC to analyze the usage of the Service, improve services, deliver advertising, and conduct marketing activities.
Cookies are used to collect data in a form that does not directly identify individuals. Such data may be sent to and stored by Google LLC in countries such as the United States.
The Company does not manage how Google LLC handles such data. For details, please refer to Google's privacy policy.
Users can disable cookies through browser settings, but this may affect the functionality of the Service.
Management and Security of Personal Information
The Company takes appropriate security measures to manage the collected personal information and prevent leakage, loss, damage, unauthorized access, or falsification. Information will be stored securely on cloud services designated by the Company.
User Rights
Users may request disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties regarding their personal information by contacting the Company at the contact address below.
Upon confirming the user's identity, the Company will respond appropriately in accordance with applicable laws and regulations.
Use by Minors
Minors must obtain the consent of their parent or legal guardian before using the Service.
Changes to this Policy
The Company may revise this Policy as necessary. Revisions will be posted on the Company's website and will take effect from the date of posting.
Contact Information
P-HAM Inc.
Central Higashi Ginza 517, 2-15-15 Tsukiji, Chuo-ku, Tokyo 104-0045, Japan
Email: contact[at]d-japantravel.com
As of May 14, 2025